Privacy Policy

Scope and accountability

This policy applies to personal information collected through jaago.ca, our online forms, email, telephone communications and related business interactions.

Jaago is responsible for personal information under its control. Questions or concerns may be directed to the contact information at the end of this policy.

Information we collect

Depending on how you interact with us, we may collect:

• name, company name, job title and contact information;
• pickup, delivery, shipment, commodity and equipment details;
• information contained in bills of lading, photographs, specifications or other uploaded documents;
• carrier onboarding, insurance, operating-authority and qualification information;
• resume, employment history and other job-application information;
• communications, inquiries, feedback and records of our interactions; and
• limited technical information such as IP address, browser, device type, pages viewed, referral source, and date and time of access.

Please do not submit sensitive information that is not reasonably necessary for your request.

How we use personal information

We may use personal information to:

• respond to inquiries and prepare freight quotations;
• arrange, coordinate, monitor and support transportation services;
• communicate about shipments, accounts and customer service;
• evaluate and onboard motor carriers and other service providers;
• review job applications and communicate with candidates;
• operate, secure, troubleshoot and improve our website and services;
• prevent fraud, misuse and security incidents;
• maintain business, tax, insurance and compliance records; and
• meet legal, regulatory and contractual obligations.

Jaago does not sell personal information.

Consent and your choices

We seek consent where required by law. Consent may be express or implied depending on the sensitivity of the information and the circumstances.

You may withdraw consent to a use that is based on consent by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawal may affect our ability to provide a requested service.

Disclosure and service providers

We may disclose information where reasonably necessary to:

• motor carriers, warehouses, customs or logistics partners involved in a shipment;
• website hosting, form-processing, email, information-technology, security, analytics and professional-service providers;
• insurers, auditors, legal advisers and financial institutions;
• government, regulatory, law-enforcement or court authorities when required or permitted by law; and
• a purchaser, successor or adviser in connection with a proposed or completed business transaction, subject to appropriate safeguards.

Service providers are authorized to process information only for the services they provide to us, subject to applicable agreements and law.

Cookies and website data

Our website may use cookies and similar technologies required for functionality, security, performance measurement or analytics. Your browser may allow you to block or delete cookies, although some website features may not function as intended.

If we introduce advertising or non-essential tracking technologies, we will update this policy and provide any choices required by law.

Retention

We retain personal information only for as long as reasonably needed for the purposes described in this policy, to maintain legitimate business records, and to meet legal, insurance, tax, safety and dispute-resolution requirements.

When information is no longer required, we take reasonable steps to delete, destroy or anonymize it.

Security

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. These may include access controls, secure hosting, staff practices, backups and safeguards used by our service providers.

No internet transmission or electronic storage system is completely secure. Please use care when sending confidential documents online.

Access, correction and privacy concerns

Subject to applicable law, you may ask whether we hold personal information about you, request access to that information, or ask us to correct information that is inaccurate or incomplete.

We may need to verify your identity before completing a request. Certain legal exceptions may apply. We will explain any refusal where required by law.

Processing outside Canada

Some service providers may store or process information in Canada, the United States or other jurisdictions. Information processed outside Canada may be subject to the laws of the jurisdiction where it is stored or accessed, including lawful access by courts, law-enforcement or national-security authorities.

Changes to this policy

We may update this policy when our practices, services or legal obligations change. The current version will be posted here with a revised effective date. Material changes will be highlighted where appropriate.